Politique d’expédition

Thank you for supporting OneTeamMVMT! Each purchase helps us continue our mission to grow and promote synchronized skating worldwide.

Because all of our apparel and merchandise are made to order, our shipping timelines work a little differently than large retail stores. Here’s everything you need to know:

Order Processing Time

All items are produced specifically for your order. Typical production times are 2-7 business days. Production times may be longer during peak seasons or around holidays.

We’ll email you as soon as your order ships.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on:

  • Your location

  • Package weight

  • Carrier rates at the time of purchase

Estimated delivery timelines (after production) are typically:

  • Canada: 3–9 business days

  • USA: 3–10 business days

  • International: timelines vary by destination and by your selected shipping option

Please note these are estimates provided by carriers and not guaranteed.

Tracking Information

Once your order ships, you’ll receive an email with your tracking number (if available for your shipping method and location). Tracking updates may take 24–48 hours to appear.

Delays

We do our best to ensure timely delivery, but once a package is with the carrier, delays due to weather, customs, or service disruptions are out of our control.

If your package seems significantly delayed, feel free to contact us and we’ll help however we can.

Incorrect or Damaged Items

If your item arrives damaged or incorrect, please contact us within 7 days of delivery so we can fix it. We will replace defective items at no cost to you.

Wrong Address or Delivery Issues

Please double-check your shipping address during checkout.
If an order is returned to us due to an incorrect or undeliverable address:

  • We can reship the item once returned,

  • Reshipping costs are the responsibility of the customer.

If you notice an error right after ordering, email us immediately—we’ll correct it if the order has not entered production.

Customs & Import Fees (International Orders)

International customers are responsible for any customs duties, VAT, or import fees charged by their country. These are not included in product or shipping prices.

Questions?

We’re here to help!
Email us anytime at oneteammvmt@gmail.com